VacanteSales Support (24–40 hours)

FB Hout is looking for a Sales Support professional (24–40 hours) who enjoys customer contact, works accurately, and likes being at the heart of an international commercial process.

About FB Hout

FB Hout is an innovative, internationally oriented family business that has been specializing in the production and distribution of high-quality wooden flooring and interior solutions for nearly 40 years. From our own production and distribution facilities, we serve customers in as many as 42 countries worldwide.

In close collaboration with our partners, we deliver tailor-made solutions every day, where quality, craftsmanship, and aesthetics are central. Our strength lies in controlling the entire chain from production to delivery, enabling us to guarantee flexibility, reliability, and consistent quality.

We build long-term relationships with customers and partners, based on trust, service, and mutual growth.

Job description: Sales Support (24–40 hours)

As a Sales Support professional, you play a key role within the commercial process of FB Hout. You ensure that everything behind the scenes runs smoothly, so our customers worldwide can rely on professional and dependable service.

You are the first point of contact for customers and communicate with them daily via phone and email. You answer questions, think along in solutions, and make sure everything is arranged down to the last detail. In this role, it is important that you enjoy customer interaction. Afraid of the phone? Then this is not the right fit for you.

You support the sales team by processing orders, preparing quotations, and monitoring delivery times. In addition, you continuously coordinate with internal departments such as planning and production to ensure that agreements are met.

No two days are the same: you keep an overview, switch quickly, and ensure that processes run efficiently while keeping customers satisfied.

Key responsibilities

• Answering customer inquiries via phone and email
• Maintaining close customer relationships (national and international)
• Preparing and following up on quotations
• Processing and checking orders
• Monitoring delivery times and coordinating with planning and production
• Identifying and resolving process deviations
• Keeping the CRM system up to date
• Supporting the sales team in the commercial process

Personal qualities
Strong communication skills – Customer-oriented – Accurate – Proactive – Stress-resistant – Solution-oriented – Structured – Flexible – Team player – Sense of responsibility

Key competencies
Customer focus – Communication – Planning & organizing – Collaboration – Problem-solving ability – Accuracy – Commercial awareness

Required qualifications and education

• Completed MBO/HBO degree (preferably in a commercial or administrative field)
• Experience in a similar role is a plus
• Good command of Dutch and English (German is a plus)
• Experience with Microsoft Office and preferably CRM systems, ideally Exact Globe, Sumatra, and Synergy

What we offer

• An amazing workplace in a design office everyone wants to photograph
• A close-knit and enthusiastic team of colleagues
• A salary of up to €3,500
• A solid pension scheme
• 24 vacation days (with the option to purchase additional days)
• Opportunities for growth and personal development
• An informal work environment, with weekly drinks in our own “Amsterdam-style café”

Interested?
Do you recognize yourself in this profile and feel excited about this versatile role? Feel free to contact Wendy Broersen for more information. You can reach her at +31 224 551686 or via email at: fbhouthr@fbhout.com